Terms of Service

CrewButton — a service of Econ Labs LLC

1. Agreement to these Terms; who we are.

These Terms of Service ("Terms") are a binding agreement between you and Econ Labs LLC, a Texas limited liability company based in Addison, Texas ("Econ Labs," the "Company," "we," "us"). Econ Labs operates CrewButton — the CrewButton mobile application, the crewbutton.com websites, our web quote pages, our email relay, and all related features (together, the "Service"). A "Customer" is anyone who uses the Service to request or manage quotes for work. A "Business Participant" is any business — or any person acting for a business — that signs up, claims a listing, receives job requests through the Service, or submits a quote through it. "You" means whichever of those you are.

By creating an account, tapping or clicking to accept, submitting a quote, or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

THESE TERMS INCLUDE: A MANDATORY, BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION AND JURY-TRIAL WAIVERS (SECTION 16), WITH A 30-DAY RIGHT TO OPT OUT; A RELEASE OF CLAIMS ARISING FROM DEALINGS BETWEEN CUSTOMERS AND BUSINESS PARTICIPANTS (SECTION 11); AND LIMITS ON OUR LIABILITY (SECTIONS 12–13). PLEASE READ THEM.

2. What CrewButton is — and is not.

CrewButton is a neutral communications and referral platform. It transmits a Customer's service request to independent local businesses and relays quotes, messages, and photos between the parties — by email relay, web quote pages, in-app chat, and push notification. That is all it does.

Econ Labs is not a contractor, home-services provider, employer, staffing agency, broker, insurer, or guarantor. We are not a party to — and have no obligations under — any agreement between a Customer and a Business Participant. We do not employ, supervise, direct, or control any Business Participant, and no Business Participant is our employee, agent, subcontractor, partner, franchisee, or representative for any purpose. We do not perform, guarantee, or warrant any work. Every hiring decision, agreement, schedule, price, payment for work, and the work itself is strictly between the Customer and the Business Participant. Nothing in these Terms prevents a Customer and a Business Participant from communicating or contracting with each other directly.

CrewButton is not for emergencies. Do not use it for medical, fire, police, or other urgent-safety needs — call 911 or your local emergency service.

3. No vetting; listings from public sources.

Search results and listings may be compiled from publicly available sources, including Google. A listing does not mean the business has signed up with CrewButton, endorses it, or has any relationship with us. We do not verify any business's licensing, insurance, bonding, background, identity, qualifications, or workmanship, and we make no representation about any of them beyond what the Service expressly states. Ratings and reviews shown are third-party data we do not audit. You are solely responsible for evaluating any business before hiring it — including independently verifying licenses and insurance where the work requires them.

4. Fees, payments, and the 48-hour refund.

Sending a request costs the fee shown at purchase — for example, $4.99 to send your request to up to the 20 closest matching businesses, or $9.99 for a wider tier where offered. The price is stated before you pay and may change over time. The fee purchases transmission of your request only; it does not purchase or guarantee any response, quote, appointment, or work.

48-hour refund. If no business responds to your request through CrewButton within 48 hours of sending, we automatically refund the fee in full to your original payment method — you do not have to ask. Your card issuer controls when the credit posts. That automatic refund is your sole and exclusive remedy for non-response. Except for that refund, and except where applicable law requires otherwise, fees are non-refundable.

Payments are processed by Stripe; we never receive or store your full card number. Where a purchase is made through Apple's App Store systems, Apple's terms and refund procedures also apply to that transaction.

Business Participants currently pay nothing to receive or answer requests, and CrewButton takes no commission on any work; prices quoted are set solely by the Business Participant. Section 15 covers how business-side terms could change.

5. AI features.

Job descriptions are interpreted by artificial-intelligence systems to suggest a service category and summarize your request. AI output may be inaccurate or incomplete. You review and confirm your request before sending, and you are responsible for its accuracy.

6. Eligibility; accounts.

You must be 18 or older, located in the United States, and legally able to enter a binding contract. You agree to provide accurate information and keep it current, and to maintain control of the email address or sign-in method on your account. You are responsible for all activity under your account. We may refuse, suspend, or limit accounts to protect the Service or its users.

7. Communications; SMS; monitoring of relayed messages.

By using the Service you consent to receive transactional communications: relayed messages between you and the other party, service and account emails, receipts and refund notices, and push notifications where you have enabled them (you can turn push off in your device settings).

SMS. We do not currently send SMS/text messages. Where we ask for SMS consent (for example, at business signup), that consent is optional and is not a condition of signup or of any purchase, and no texts will be sent unless and until SMS features launch. If and when we send SMS: message and data rates may apply, message frequency varies, reply STOP to cancel, and reply HELP for help.

Monitoring and moderation. Communications sent through the Service — relayed emails, quote-page submissions, chat messages, and photos — pass through and are stored on our systems and may be reviewed, filtered, moderated, or removed, by automated systems or by people, for safety, quality, fraud prevention, support, and enforcement of these Terms. You consent to that processing. Our Privacy Policy describes how we handle this information.

8. Your content and photos.

"Your Content" means the text, job descriptions, photos, messages, quotes, business information, and other material you submit through the Service. You own Your Content. You grant Econ Labs a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt for formatting, display, and transmit Your Content as needed to operate, provide, secure, moderate, and improve the Service — including sharing a Customer's request and photos with the businesses it is sent to, and showing a Business Participant's quote and messages to the Customer. You represent that you have all rights needed to submit Your Content and grant this license, and that it is accurate and lawful. We may remove or decline to transmit any content at our discretion. To report content or conduct, use the reporting tools in the app or email jude@crewbutton.com.

9. Prohibited conduct.

You agree not to: (a) use the Service for any unlawful, fraudulent, or deceptive purpose; (b) misrepresent your identity, your business, your qualifications, or your relationship with CrewButton, or submit false information; (c) harass, threaten, or abuse anyone, or send spam or solicitations unrelated to a genuine job; (d) submit content that infringes any right or invades anyone's privacy; (e) scrape, harvest, or bulk-collect data from the Service, reverse-engineer it, probe or bypass its security, or interfere with its operation; or (f) access accounts, systems, or data you are not authorized to access. We may remove content and suspend or terminate accounts for violations.

10. Meetings, site visits, and ASSUMPTION OF RISK.

Businesses may offer to visit a Customer's property, and Customers may invite them. You alone decide whether to meet anyone, and you are responsible for your own safety precautions. CrewButton has no presence at, control over, or responsibility for any meeting or work site. ALL MEETINGS, SITE VISITS, AND WORK OCCUR AT YOUR SOLE RISK. YOU ASSUME ALL RISK ARISING FROM YOUR SELECTION OF, COMMUNICATION WITH, MEETING WITH, HIRING OF, OR WORK PERFORMED BY OR FOR ANY OTHER USER OF THE SERVICE — including property damage, personal injury, defective or incomplete work, pricing and payment disputes, and failure to appear or perform.

11. RELEASE OF CLAIMS BETWEEN USERS.

Because Econ Labs is not a party to dealings between Customers and Business Participants: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE ECON LABS LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS FROM ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY DISPUTE BETWEEN YOU AND ANY OTHER USER OF THE SERVICE — including disputes over quotes, communications, meetings, site visits, work performed or not performed, payment, property damage, personal injury, or death, in connection with a job found through the Service. This release does not extend to our own obligations under these Terms.

If you are a California resident, you expressly waive California Civil Code § 1542, which reads: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." If you reside elsewhere, you similarly waive any comparable statute or doctrine that would limit a general release to known claims. Some jurisdictions limit releases of this kind; this release applies to the fullest extent the law allows.

12. DISCLAIMER OF WARRANTIES.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, ECON LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THAT, WE DO NOT WARRANT: THE QUALITY, SAFETY, LEGALITY, OR RELIABILITY OF ANY BUSINESS OR ANY WORK; THAT ANY REQUEST WILL RECEIVE A RESPONSE OR QUOTE, OR WITHIN ANY PARTICULAR TIME; THAT LISTINGS, RATINGS, OR OTHER DATA DERIVED FROM PUBLIC SOURCES (INCLUDING GOOGLE) ARE ACCURATE, CURRENT, OR COMPLETE; OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.

13. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) ECON LABS LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) WE SHALL NOT BE LIABLE FOR ANY LOSS ARISING FROM ANY ACT OR OMISSION OF ANY CUSTOMER, BUSINESS PARTICIPANT, OR OTHER THIRD PARTY; AND (C) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO ECON LABS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR FIFTY DOLLARS ($50). THESE LIMITS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow certain limitations; in those states, our liability is limited to the greatest extent permitted.

14. INDEMNIFICATION.

You agree to defend, indemnify, and hold harmless Econ Labs LLC and its members, officers, employees, and agents from and against all claims, damages, liabilities, penalties, costs, and reasonable attorneys' fees arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your dealings with, meetings with, or work requested from, performed by, or performed for any other user; (d) if you are a Business Participant, your services, your quotes, your conduct at any premises, and the quality and safety of your work; or (e) your violation of these Terms, of any law, or of any third party's rights. We may assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate; you may not settle any such claim without our written consent.

15. Additional terms for Business Participants.

15.1 Signing up.

You may join by claiming your listing on our claim page, by signing up in the app, or by completing a claim link we provide. Signup requires accurate business information, your express consent to receive job-request emails, and your acceptance of these Terms. That email consent is the heart of what the Service provides you — job-request emails are the product, not marketing. You represent that you are authorized to act for the business you sign up.

15.2 Quoting is acceptance.

Submitting a quote, replying to a job-request email through our relay, scheduling a visit, or otherwise responding to a Customer through the Service constitutes acceptance of these Terms by you and by the business you act for, whether or not you have separately created an account.

15.3 Free today; changes with notice.

Receiving and answering job requests through the Service is currently free for businesses. We may introduce or change business-side fees or terms prospectively, with reasonable advance notice; continued participation after a change takes effect is acceptance of it.

15.4 You are an independent business.

Nothing in these Terms or the Service creates employment, agency, partnership, joint venture, or franchise between you and Econ Labs, and you have no authority to bind us. You are solely responsible for: holding every license, registration, permit, bond, and insurance policy your work requires; the accuracy of your quotes, listings, and communications; your taxes; your scheduling and conduct at any premises; and the quality, safety, and legality of your work.

15.5 Customer information.

Information you receive through the Service about a Customer or a job — names, contact details, addresses, photos, job details — may be used only to evaluate, respond to, communicate about, and perform that job, and to keep records the law requires. Do not add Customers to marketing lists, sell or share their information, or solicit them for unrelated purposes.

15.6 Unclaimed listings; leaving.

If your business appears in results compiled from public sources and you have not signed up, that listing does not make you a member and does not imply any affiliation. You may ask us at any time to remove your listing or mark it do-not-contact by emailing jude@crewbutton.com, and every email we send includes an unsubscribe link, which we honor. Participation is voluntary; a member may stop participating at any time.

15.7 No guaranteed volume.

Leads and messages are provided "as is." We do not guarantee any volume, frequency, or quality of requests, and you shall not rely on CrewButton as a source of income.

15.8 The rest applies to you.

Sections 10 through 14, 16, and 17 apply to Business Participants equally. Arbitration involving a Business Participant proceeds under the AAA Commercial Arbitration Rules (Section 16.2).

16. Disputes: informal resolution first, then BINDING INDIVIDUAL ARBITRATION; CLASS-ACTION AND JURY-TRIAL WAIVERS.

16.1 Talk to us first (required).

Before starting any arbitration or lawsuit, you must send a written dispute notice to jude@crewbutton.com with the subject "Dispute Notice," including your name, the email on your account, a description of the dispute, and the relief you seek. If we have a dispute with you, we will send the same notice to your account email. The parties will then try in good faith to resolve the dispute for 60 days from receipt of the notice; neither party may file until those 60 days have passed. Applicable statutes of limitations and Section 17's one-year period are tolled while this informal process is pending.

16.2 Binding individual arbitration.

You and Econ Labs agree that every dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by BINDING ARBITRATION BETWEEN YOU AND ECON LABS ON AN INDIVIDUAL BASIS ONLY, administered by the American Arbitration Association ("AAA") before a single arbitrator — under the AAA Consumer Arbitration Rules for Customers, and under the AAA Commercial Arbitration Rules for Business Participants. The Federal Arbitration Act governs this Section 16. The seat of arbitration is Dallas County, Texas; hearings may be conducted by video or telephone, and where the AAA Consumer Arbitration Rules entitle a Customer to a hearing near the Customer's residence, those rules control. The arbitrator may award the same individual relief a court could, must follow these Terms, and shall issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

16.3 Small-claims carve-out.

Either party may instead bring an individual claim in small-claims court in a jurisdiction with authority over the parties, so long as the claim stays individual and within that court's limits.

16.4 CLASS-ACTION AND JURY-TRIAL WAIVERS.

YOU AND ECON LABS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING, JOIN, OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PARTIES AND MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT.

16.5 Your 30-day right to opt out.

You may opt out of this arbitration agreement — and it will not bind you — by emailing jude@crewbutton.com within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out," including your full name, the email on your account, your business name if you are a Business Participant, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, including Section 21's venue and the jury-trial waiver.

16.6 Mass filings.

If 25 or more arbitration demands presenting similar claims and represented by the same or coordinated counsel are filed against (or by) Econ Labs within 90 days, the demands shall be resolved in staged batches of up to 10: each batch is consolidated before a single arbitrator in a single proceeding with one set of filing and administrative fees per side per batch, and all remaining demands are held in abeyance — with applicable statutes of limitations and Section 17's period tolled — until their batch begins. This subsection applies notwithstanding any AAA rule to the contrary and is intended to make arbitration workable at scale, not to prevent any claim from being heard.

16.7 Severability within this Section.

If the class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — shall proceed in the courts named in Section 21, and the rest shall be arbitrated. If this entire arbitration agreement is found unenforceable, or you opt out under Section 16.5, Section 21's exclusive venue and the jury-trial waiver still apply to the fullest extent permitted by law.

17. One-year limit on claims.

To the fullest extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed — in arbitration or in court, as applicable — within one year after the claim accrues, or it is permanently barred. Section 16.1's informal-resolution period tolls this deadline.

18. Termination; survival.

You may stop using the Service at any time and may delete your account in the app. We may suspend or terminate your access, or modify, suspend, or discontinue any part of the Service, at any time, with or without cause or notice. Upon termination, the license in Section 8 continues for content already relayed to other users as needed to wind down and keep required records, and Sections 2, 3, 8, and 10 through 22 survive.

19. Copyright complaints (DMCA).

If you believe material on the Service infringes your copyright, send a notice to our designated agent: Econ Labs LLC, Attn: Copyright Agent, 3990 Vitruvian Way Apt 341, Addison, TX 75001, or jude@crewbutton.com. Include: identification of the copyrighted work; identification and location of the allegedly infringing material; your name, address, phone, and email; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the owner; and your physical or electronic signature. We may remove material, forward notices to the poster, accept counter-notices as the DMCA provides, and terminate repeat infringers.

20. Intellectual property.

CrewButton's software, design, text, and marks belong to Econ Labs LLC and its licensors. Except for the limited right to use the Service under these Terms, no license to them is granted.

21. General terms.

Governing law and venue. These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws rules; the Federal Arbitration Act governs Section 16. Any matter not subject to arbitration shall be brought exclusively in the state or federal courts sitting in Dallas County, Texas, and each party consents to personal jurisdiction and venue there.

Changes to these Terms. We may update these Terms. We will post the updated version with a new effective date and, for material changes, give reasonable notice by email, in-app message, or on this site. Continued use after the effective date is acceptance. Changes to Section 16 will not apply to a dispute that arose before the change. If you do not agree to a change, stop using the Service.

Assignment. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. You may not assign them without our written consent.

Severability; no waiver. Except as Section 16.7 provides, if any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remainder stays in effect. A failure to enforce a provision is not a waiver of it.

Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party services, natural disasters, labor disputes, war, or governmental action.

Entire agreement; notices. These Terms, together with our Privacy Policy, are the entire agreement between you and Econ Labs about the Service. Notices to us go to the address and email in Section 22; notices to you go to your account email. Headings are for convenience only.

22. Contact.

Econ Labs LLC, 3990 Vitruvian Way Apt 341, Addison, TX 75001 · jude@crewbutton.com.