Privacy Policy
CrewButton — a service of Econ Labs LLC
CrewButton ("we," "us") is operated by Econ Labs LLC, a Texas limited liability company. This policy explains what we collect, how we use it, and your choices. Questions: jude@crewbutton.com or Econ Labs LLC, 3990 Vitruvian Way Apt 341, Addison, TX 75001.
1. What we collect.
Account: name, email address, phone number. Job requests: the service location you provide (address or ZIP), your job description, and any photos you attach. Messages: the texts, emails, and chat messages you send through CrewButton, and for texts, the phone number you text from. Payments: processed by Stripe, Inc. — we receive transaction confirmations but never see or store your full card number. Usage & diagnostics: device type, app interactions, and crash reports (via Sentry) so we can fix problems. Location: the address/ZIP you type, or — only if you tap "Use my location" — a one-time approximate device location used to fill in that address. The raw coordinates never leave your device and are never stored, and we never read your location in the background.
2. How we use artificial intelligence.
When you describe a job, AI language models process your description to match it to a service category (e.g., "water under the sink" → Plumbing). Your job description and photos may be processed by third-party AI providers solely to provide this feature. AI output can be wrong — you always see and confirm the category before anything is sent. We do not use your data to train AI models.
3. What businesses receive.
When you pay to send a request, participating businesses receive your job description, any photos, your first name, and the job's location — the general service area, or the street address if you give it to us so businesses can price the job — that is the product working. Your phone number and email address are not shared with businesses; all messages, including texts, relay through CrewButton.
4. Service providers.
We share data with vendors who operate our infrastructure: Stripe (payments), Supabase (hosting/database), Resend (email delivery), Twilio (text messages), Google (maps and business data), Sentry (crash reporting), PostHog (product analytics — which screens are reached and which steps complete), AppsFlyer (install attribution via Apple's SKAdNetwork only; the advertising identifier is disabled and we do not track you across other companies' apps), and AI providers (category matching). Each receives only what its function requires. We do not sell your personal information and do not share it for cross-context behavioral advertising.
5. Business listings.
Businesses shown in the app, including names, locations, and ratings, are sourced from publicly available data including Google. Businesses may claim their listing and control their participation.
6. Text messages.
CrewButton sends and receives text messages from its own phone number. We text you only if you asked us to: you texted our number first; or you are a business that asked our team, on a phone call, to send job requests by text and confirmed by replying YES to our first text; or you ticked the optional, unticked "text me" box on a CrewButton form. We never send the first text to anyone who has not asked.
The texts are about your job requests: new jobs, quotes, questions and replies between a homeowner and businesses, visit times, and status updates. They are never marketing. Message frequency varies. Message and data rates may apply. Reply STOP to stop all texts, or HELP for help. Consent to receive texts is never a condition of using CrewButton or of any purchase.
We do not sell, rent, or share your mobile number or your text-message opt-in data and consent with any third party or affiliate for their marketing or promotional purposes. Text-message opt-in data and consent are shared with no one except the service providers that deliver our texts (Twilio and the wireless carriers). We keep a record of each consent and each opt-out (the number, the date, and how it was given) so we can honor it.
7. Retention and deletion.
We keep account and transaction records while your account is active and as required for legal, tax, and dispute purposes. You can delete your account in the app (Settings → Delete Account) or by emailing jude@crewbutton.com. Upon deletion we remove your personal data except records we're legally required to retain (e.g., payment/transaction history).
8. Security.
We use industry-standard measures including encryption in transit. No system is perfectly secure; use a strong password.
9. Eligibility.
CrewButton is for adults 18 and older in the United States. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it.
10. Your rights.
Depending on your state, you may have rights to access, correct, or delete your data. Email jude@crewbutton.com and we'll honor them.
11. Changes.
We'll post updates here with a new effective date. Material changes get in-app notice.